FAQ | Masonic Gift Store

What is Masonic Gift Store?

Masonic Gift Store is a UK-based retailer dedicated to providing personalised gifts and Masonic regalia to Freemasons across the United Kingdom. We offer a wide range of products that are made-to-order, ensuring that each piece reflects the values and traditions of Freemasonry.

Where is Masonic Gift Store located?

We are located in Reading, Berkshire, United Kingdom, and proudly serve Freemasons across the UK. All of our products are designed and crafted here in the UK, ensuring the highest quality standards.

How long will it take for my order to arrive?

  • Processing Time: Most orders are processed within 1–3 business days.

  • Shipping Time: UK orders typically arrive within 2-5 business days after processing.

  • Personalised Items: These may take a little longer depending on the customisation requirements, but we’ll always notify you if your order is expected to take more time.

Please note that during peak seasons (e.g., holidays), processing and delivery times may be slightly longer.

Can I return a personalised item?

We understand that personalised items are unique, which is why we offer returns under the following circumstances:

  • Damaged or Defective Items: If your item arrives damaged or is not as ordered, please contact us within 48 hours of receiving your item. We will arrange for a replacement or refund.

  • Non-Personalised Items: These are eligible for a return within 30 days if unused and in the original packaging.

  • Personalised Items: Due to the nature of customisation, personalised items are generally non-returnable unless there’s an error on our part.

For full return instructions, please visit our Returns & Refunds Policy page.

Do you ship outside the United Kingdom?

At this time, we only offer shipping to the United Kingdom. We hope to expand to other regions in the future and will notify customers of any updates regarding international shipping.

Can I add a personal message or engraving to my order?

Yes, we offer a variety of personalisation options on many of our products. You can add custom text such as:

  • Names

  • Dates

  • Special Messages

Simply enter your customisation details during checkout, and we will ensure your item is personalised to your specifications.

How can I contact customer service?

We’re here to help with any questions you may have. You can reach us via:

  • Email: hello@masonicgiftstore.com (Replies typically within 1–2 business days)

  • Phone: 01182030836 (Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM UK Time)

Feel free to contact us for anything from order inquiries to product customization.

What payment methods do you accept?

We accept the following payment methods:

  • Visa

  • MasterCard

  • American Express

  • PayPal

  • Shopify Payments

Your payment details are securely processed through Shopify’s trusted payment system.

Do you offer gift wrapping?

Currently, we do not offer gift wrapping services. However, many of our products come in beautifully packaged boxes, making them perfect for gifting right out of the box.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your order’s progress. You can also log into your account to see the status of your order.

What is your return policy for non-personalised items?

Non-personalised items can be returned within 30 days of receipt. Please ensure the item is unused and in the original packaging. You will need to pay for the return postage unless the item is faulty or incorrectly shipped.

Have more questions?

If you don’t see your question here, feel free to reach out to us via email or phone. We’re always happy to assist you!