Frequently asked questions
What can I personalise on this item?
You can personalise this item with details such as name, rank, lodge name, lodge number, date, or other relevant wording shown in the personalisation options.
Please double-check spelling and formatting before adding to cart — we print exactly what you submit.
Can I request a custom design or wording?
In most cases, yes. If you’re after something slightly different (layout, wording, or lodge-specific detail), place your order as normal and leave a note, or contact us before ordering and we’ll confirm what’s possible.
Will I see a proof before it’s made?
We do not send proofs as standard in order to keep turnaround times fast.
If you need a proof, please contact us before ordering — this may add time to production.
How long does production take?
We do not send proofs as standard in order to keep turnaround times fast.
If you need a proof, please contact us before ordering — this may add time to production.
How long does delivery take?
Delivery time depends on the shipping option you choose at checkout.
Once dispatched, orders usually arrive within 1–5 working days (UK and US).
Is this suitable as a gift?
Absolutely. These items are designed specifically as Masonic gifts and are popular for:
- Installations
- Anniversaries
- Lodge presentations
- Festive boards
- Retirement gifts
Many customers order them directly as gifts.
Can I order multiple items for a lodge or group?
Yes. If you’re placing a larger lodge or bulk order, please contact us first — we may be able to help with consistency, timelines, or special requests.
What if I make a mistake on the personalisation?
Because items are made to order, we cannot change or cancel once production has started.
If you notice an error immediately after ordering, contact us straight away and we’ll do our best to help. Personalised items are non-returnable unless they arrive faulty or incorrect.
If there’s an issue, contact us and we’ll resolve it quickly and fairly.